Surgery planning tool for surgery teams

Surgery planning is a central touchpoint across surgical teams from appointment planning to documenting surgery records

Skills

UX Research Product design Service design

Industries

Health-tech

Company

Nortal HIS

Date

2019–2020

The challange

Planned surgeries involve high-stakes coordination across multiple roles—each with different needs, responsibilities, and timelines. Our goal was to design a planning view that could bring structure, visibility, and shared understanding to meet these needs. By aligning the tool with how surgical teams actually prepare and collaborate, we aimed to reduce ambiguity, prevent miscommunication, and support smoother execution.

The approach

Co-creation with product specialists and hospital staff on workflow mapping between different hospital roles

Co-creation with product specialists and hospital staff on workflow mapping between different hospital roles

Co-creation with product specialists and hospital staff on workflow mapping between different hospital roles

Storyboards & concept designs

Storyboards & concept designs

Storyboards & concept designs

Collaboration with developers on auditing available scheduling frameworks

Collaboration with developers on auditing available scheduling frameworks

Collaboration with developers on auditing available scheduling frameworks

Design system and component specifications & design

Design system and component specifications & design

Design system and component specifications & design

Edge case mapping and detailed design for each user story

Edge case mapping and detailed design for each user story

Edge case mapping and detailed design for each user story

Validating solutions by in UAT sessions with hospital staff

Validating solutions by in UAT sessions with hospital staff

Validating solutions by in UAT sessions with hospital staff

The outcome

Extensive design system in Figma & Storybook

Extensive design system in Figma & Storybook

Extensive design system in Figma & Storybook

High-velocity development process across multiple development teams

High-velocity development process across multiple development teams

High-velocity development process across multiple development teams

Established adaptive UX solutions for multiple smaller applications within one hospital information system (HIS)

Established adaptive UX solutions for multiple smaller applications within one hospital information system (HIS)

Established adaptive UX solutions for multiple smaller applications within one hospital information system (HIS)

Worked as trusted parter and collaborator for product & technology

Worked as trusted parter and collaborator for product & technology

Worked as trusted parter and collaborator for product & technology